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FAQ

Shipping

Where do you ship?

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Currently we only ship domestically within the U.S.

How will my order be shipped?

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All Domestic orders are automatically shipped via USPS First Class mail or via USPS Priority mail when shipping is upgraded during checkout. When your order ships you'll receive an email update which includes a link to your tracking information. If you don't receive this email please be sure to check your spam folder. You can also contact us for information on your shipment.

When can I expect to receive my order?

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Each piece is hand-made to order and most items ship within 2-4 days, unless otherwise noted. If you're in a rush and need something for a specific date, please contact us. We're usually able to accommodate rush orders, however, a shipping upgrade may be required.

We offer 2 shipping options via USPS:

Standard shipping: Transit times vary from 2-6 days depending on location.

Priority Shipping: Transit times vary from 1-3 days depending on location.

Can I upgrade to faster shipping?

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If you would like to upgrade to Priority shipping you can do so during checkout. If you have already placed your order and would like to change your shipping method from Standard to Priority please contact us.

I entered the wrong shipping address, how do I fix it?

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If you entered an incorrect or incomplete address during checkout please notify us immediately.  We can update your shipping address on our end and ensure that your order is delivered to you.  Just contact us with your order number.

My order

How do I know which size to order?

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Follow the steps below to accurately determine your size for necklaces, bracelets & nose rings:

NECKLACES: When ordering a necklace you can refer to our necklace length chart or measure a necklace you already own.  Our necklace and bracelet measurements are from end to end and include the clasp.  

BRACELETS: To measure your wrist for bracelet sizing follow these steps: 

Step 1: Measure your wrist below the wrist bone (where you would normally wear your bracelet) using a flexible measuring tape or a strip of paper.

Step 2: If using a plain strip of paper, mark your strip with a pen where the end of the bracelet needs to be. Then measure the paper strip with a ruler. This is your wrist size.

Step 3: To find your bracelet size, increase the wrist measurement by the increment below, based on how you want the bracelet to fit.

For:

a snug fit, add 1/4" to 1/2"

a comfort fit, add 3/4" to 1"

a loose fit, add 1-1/4" 

NOSE RINGS: Cut a small strip of paper and line up the top edge with your piercing then mark where the edge of your nostril is on the bottom of the paper. Take that piece of paper with your measurement and hold it against a ruler. This measurement is the smallest inner diameter of the ring that you can wear comfortably. If you prefer a looser fit, add 1mm to your measurement.

How do I change my order?

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If you have made an error on your order please contact us immediately so that we can make any necessary updates.

I received the incorrect item or a broken item. What should I do?

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If you were sent the incorrect item or your order arrived broken or damaged, please contact us immediately so that we can correct the mistake quickly and get the right item to you.

Gifting

Will my purchase be gift wrapped?

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Yes! All of our jewelry is beautifully & carefully wrapped and ready for gifting!  The specific packaging for each item is shown on the product page. You can see an example of our packaging here.

Do you include a gift receipt?

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When you indicate that your purchase is a gift during checkout we will include a gift receipt that does not include pricing information.

Can I include a personalized message?

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We are happy to include a short, hand written note on your behalf.  You can make your request for a personalized note during the checkout process.

Do you offer gift cards?

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Yes! You can purchase a Studio Blue Digital Gift card here.

Returns/Exchanges

What is your return/exchange policy?

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We accept both exchanges and returns. Our priority is that you're 100% delighted with your new jewelry and we’ll do our best to make your shopping experience with us amazing.

EXCHANGES: If you need to exchange an item because you've ordered the wrong size or length we are happy to help you get exactly what you need.  We charge a nominal fee of $3. - $5. for shortening or lengthening a necklace or bracelet.

If you need to exchange any other type of item the fee is the price difference (if there is any) + return shipping. Visit our Return & Exchange page for details on how to request an exchange.

RETURNS:  We offer free return shipping on unworn, undamaged items within 30 days of the date you received your order (as per the package tracking).

Simply return your items in the same manner they were packed & shipped to you to ensure a safe return. Visit our Return & Exchange page for details on how to return your item.

Do you offer a "guarantee"?

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Yes! We call it our "365 Guarantee": Our jewelry is guaranteed for 1 year after purchase date against defects.: Should your jewelry become damaged due to a defect in workmanship, we'll happily repair it or if necessary, replace it, at no charge to you. We'll even cover shipping! We're also happy to repair any item that's been damaged due to natural wear and tear. In those instances repairs will be billed accordingly. For repair estimates you can contact us here

Treat your Studio Blue jewelry with the utmost care and you'll be able to enjoy your pieces for many years to come!

Materials

Is your jewelry nickel free?

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All of our jewelry is nickel free with the exception of the 316L Surgical Steel which contains trace amounts of Nickel. However, 316L Surgical Steel is considered Hypoallergenic. The plated versions of 316L Surgical Steel does not contain Nickel that will come into contact with your skin.

 

What is "Gold Fill”?

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Gold-fill is a reasonably priced, quality alternative to solid gold. The core metal is jeweler’s brass and the gold alloy is then bonded to one or both surfaces of the brass core with heat and pressure. Gold-fill is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat mark of the gold alloy. Most gold-fill is 12kt or 14kt gold-fill. It is most accurately labeled  this way, "12/20" for 12kt and "14/20" for 14kt and identified as 14/20 Gold-fill or 12/20 Gold-Fill. At Studio Blue we use 14/20 Gold Fill exclusively.

See care instructions

What is 14 karat gold?

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14-karat gold is made by mixing pure gold with copper, zinc, etc. These non-gold metals are added to make the alloy more durable than pure gold, which is very soft. 14 karat gold doesn’t tarnish or discolor and is the perfect choice for everyday wear. See care instructions.

What is Sterling Silver?

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Sterling Silver is an alloy created when copper is added to pure silver in order to make the resulting compound more durable and less soft. Usually, sterling silver has a purity of 92.5%, meaning that 7.5% of the alloy is made of copper. Sterling silver is prone to tarnishing but is easy to clean. See care instructions.

What is "Vermeil"?

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Gold vermeil, or Rose Gold vermeil, refers to items made of Sterling Silver that are plated with a layer of gold. To be considered vermeil, an item must be coated with gold that is at least 10 karats or higher while the thickness of the gold layer must be at least 2.5 microns.  A vermeil piece doesn't generally carry a stamp indicating it's layered with gold but you will often see the .925 marking on a vermeil piece indicating that its core is 92.5% silver. See care instructions.

What is Surgical Steel and Plated Surgical Steel?

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316L Surgical steel is considered hypoallergenic and won’t corrode or rust. All of our plated 316L Surgical steel pieces are plated directly with genuine gold. See care instructions.

What is Titanium?

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Titanium is a very strong and lightweight metal. It is the one metal that is not affected by chlorine and can be safely worn while swimming or bathing. Because titanium is biocompatible, meaning it’s non-toxic and not rejected by the body, it’s an excellent choice for people with nickel allergies. See care instructions.

 

What is Cubic Zirconia or “CZ”?

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Cubic Zirconia or “CZ” is an inexpensive diamond alternative with many of the same qualities as a diamond. CZ is synthetic, which means it's created in a laboratory. Most cubic zirconia pieces will last a lifetime with the proper care.  See care instructions.

What are Freshwater pearls?

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First, it is important to remember that freshwater pearls are organic. These pearls are grown in freshwater lakes, rivers, and ponds, predominately in China. Although many are white, they can also be produced in various shapes and in an array of pastel colors. They are created when a bead or tissue is inserted into a freshwater mussel which sees this bead as a foreign object, and proceeds to coat it with nacre. This nacre is the patina that gives the pearl its beautiful luster.  See care instructions.

What is a Simulated or Synthetic Opal?

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Simulated/Synthetic opals are man-made opals that have the same chemical composition, internal structure, physical properties, and appearance as natural opals. They are often called lab-created opals, lab-grown opals, or cultured opals to indicate their man-made origin. See care instructions.

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